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Warranty

How Warranty Claims Are Processed:

 

Understanding how the warranty claim system works and what information is needed to successfully process a claim will help us streamline the procedure to return a result within two to five working days.

Missing information is the most common cause for delays and can lead to the claim being rejected altogether. 

Warranty Terms & Conditions:

 Composite (Hard) Board: 

  • 1 year warranty from the end consumer purchase date. 
  • No limit on years from production date.
  • Inflatable Board: 
    • 2 years warranty from the end consumer purchase date. 
    • Limited to 3.5 years from the production date.

 

This warranty does not cover the following claim conditions:

 

  1. Damage or defects caused by impact with any materials or objects (incl. ramps and sliders).
  2. Damage or defects caused by collisions, abuse, misuse or accidental damage.
  3. Breakage or defects as a result of prior damages.
  4. Damage or defects caused by transport, loading, unloading, dropping, or out of water handling.
  5. Damage or defects caused by heel dents.
  6. Damage or defects caused by non-recreational use.
  7. Damage or defects caused by inappropriate storage or handling.
  8. Damage or defects caused by exposure to temperatures over 70°C and under 0°C.
  9. Damage or defects caused by natural events such as floods, earthquake, fire, etc.
  10. Damage or defects caused by alterations or modifications including the use of a larger fin than specified.
  11. Damage or defects caused by repairs.
  12. Damage or defects caused by the usage of the board after a claim is reported.
  13. Damage or defects caused by flat landings.
  14. Damage or defects caused by improper mounting or adjustment of bindings or footstraps.
  15. Any damage except manufacturing defects in material or workmanship.
  16. Damage or defects caused by storage of the board in closed, damp conditions (for example a wet board bag).
  17. Damage or defects caused by impact with the seafloor.

 

A warranty claim has to be filed with the original location where the purchase was made.

WET responsibility is limited to repair or replacement of the defective product. WET will not be responsible for any losses or damages incurred as a result of loss or use of the product.