Questions & Answers

Frequently Asked Questions

1. What do I need to bring on a tour?

We recommend bringing a dry bag with the essentials such as sunscreen, water bottle, and a towel. Bring a spare set of clothes to change case you get wet, but we are all about WET!!! 

2. What happens if the weather is unfavorable to paddle boarding?

If the weather, waves, or wind are unfavorable and Wet.Inc calls off the tour, the tour may be rescheduled for a later time/date. 

Cancellation Policy

We understand life sometimes changes. Refunds on Rental Reservations will only be given if we are notified of cancellation 24 hours before the start of the reservation. No refunds on rentals returned early. We do not refund partial reservations.  We do not refund SUP tours due to weather conditions. We do however, understand your concern for your party’s safety. The activities will be rescheduled for a later time/day. 

3. Do I need a guide or can I rent a paddle board on my own?

You can do either! You are welcome to take the paddle board out on your own, our inflatable paddle boards will fit in a trunk of your car. If you would like a guide or need some help getting started, we can schedule a tour or lesson for you. 

4. Do I need paddle boarding experience to rent from you? 

No, no experience is needed to rent from us. We provide short lessons if requested. Our only requirement is that you know how to swim and that you have the ability to balance on the board.

5. All daily rentals are for 24 hours, with the exception of Saturday.  If your rental starts on a Saturday and is just for the day, it is due back by end of business day (as we are closed on Sundays).

6.  We are closed on Sundays and do not offer pick-up or deliveries on this day.

7. Deliveries of rentals will be from 10:00am-11:00am on the day of your reservation.  Pick-Up of your rental will be from 9:00am-10:00am on the return date.

Safety First:

Age limits for paddleboards are 18 and over, or 13 and older with an accompanying parent or legal guardian per teen. You may not have a child ride on a SUP with you. They are a one person craft.

Tipping Your Guide:

Our Tour Guides are committed to providing you with an unforgettable SUP experience. Part of guide's income comes from gratuities. These are not required; however are greatly appreciated.

Wet Inc values the opportunity to serve our customers and is committed to high standards of customer experience. We also value your honest feedback and follow-up on all customer comments and suggestions.

                  

Still have questions - Call us 850-974-0134